FAQ – Minissentials

Welcome to MINISSENTIALS! Whether you're shopping for your little ones or looking to give your children's clothing a second life, we're here to help. Find answers to some of our most frequently asked questions below.

SHOPPING WITH MINISSENTIALS

1. What is MINISSENTIALS?

MINISSENTIALS is Toronto's pre-loved designer destination for kids. We offer a carefully curated selection of new and gently loved children's clothing, shoes, accessories and more — featuring some of the world's most sought-after brands at a fraction of retail prices.

2. Are all items pre-loved?

Not at all! We carry a mix of pre-loved pieces, brand-new items with tags, samples and select new collections. Each product listing will indicate its condition.

3. Are your items authentic?

Absolutely. We take authenticity seriously and carefully curate the brands and pieces we offer. We want every customer to shop with confidence.

4. How often do you add new items?

New treasures arrive regularly! Our inventory is constantly changing, so there's always something new to discover. Follow us on Instagram @minissentials for new arrivals and exclusive drops.

5. Is your full assortment available online?

Believe it or not, 90% of the items you'll find in-store are also available to shop online! We make it easy to discover your favourite finds from wherever you are.

6. What sizes do you carry?

We carry sizes ranging from newborn through teens, with select women's pieces from some of our favourite brands. Availability varies depending on inventory.

7. Can I shop by brand or search for a specific item?

Absolutely! Finding your favourite brands is easy. Simply use the dropdown menu on our website to shop by brand, or browse by size and filter by the brand you're looking for. Happy shopping!

ORDERS & SHIPPING

8. Do you ship internationally?

Yes! We ship worldwide. Whether you're shopping from Toronto or across the globe, you can enjoy MINISSENTIALS wherever you are.

9. How long does order processing take?

Please allow up to 5 business days for online orders to be processed before shipment.

10. How much does shipping cost?

Shipping rates are calculated at checkout based on your destination and selected shipping method.

11. Will I receive tracking information?

Once your order has shipped, tracking information will be provided where available.

12. Can I change or cancel my order?

Because our inventory is often one-of-a-kind, orders are processed as quickly as possible. Please contact us immediately if you need assistance with an order. We cannot guarantee changes or cancellations once an order has been processed.

RETURNS & EXCHANGES

13. What is your return policy?

Due to the unique nature of our inventory, all purchases are considered final sale. We do not offer refunds.

14. What is your exchange policy?

We gladly offer exchanges within 5 days of purchase. Items must be in their original condition, with all original tags attached, and accompanied by the original receipt.

CONSIGNING WITH MINISSENTIALS

15. How does consignment work?

It's simple! Bring us your gently loved children's clothing and we'll take care of the rest. From pricing and photographing to listing, selling and shipping, we handle the work for you.

16. What brands do you accept?

We love sought-after children's brands and designer labels, including Moncler, Burberry, Kith, Ralph Lauren, Aviator Nation, Mini Rodini, Bobo Choses, Stella McCartney, Golden Goose and many more.

17. What condition should my items be in?

Items must be freshly laundered and in excellent condition, free from stains, holes, excessive wear or damage. We carefully select every piece to maintain the quality of our collection.

18. How do I start consigning?

Before dropping off your items, please contact us for pre-approval. You can reach us through Instagram @minissentials or hello@minissentials.ca.

19. How much do consignors earn?

Consignors receive 40% of the selling price of each item sold.

20. How do I track my sales?

Our consignment portal allows you to keep track of your inventory and sales. You can request a sales statement and payout according to our consignment payout process.

21. What happens to items that don't sell?

We do our best to find the right home for every accepted piece! Consignors may request the return of items valued at $50 or more after one year of consignment, with a minimum of 4–6 weeks' notice. During this notice period, we reserve the right to continue offering the item for sale.

Items valued under $50 that remain unsold may be significantly marked down in an effort to sell. If an item is still deemed unsellable, it may be donated to one of our valued charitable partners.

22. How do I receive my payment?

Consignors can request a payout directly through our website by clicking "Request Payout" at the top of the page. We kindly ask that your available balance reach a minimum of $100 before submitting a payout request.

Once your request is submitted, an e-transfer (EMT) will be sent within 10 business days. Please note that processing times may be slightly longer during periods of high volume. A $2 processing fee will be deducted from each e-transfer.

Prefer to shop? Any available balance, including amounts under $100, can be used as in-store credit at any time!